ANALISIS KUALITAS PELAYANAN TEMAN BUS TRANSMUSI KOTA PALEMBANG TERHADAP KEPUASAAN MASYARAKAT PADA MASA PANDEMI COVID-19

SAPUTRA, WINDRA (2022) ANALISIS KUALITAS PELAYANAN TEMAN BUS TRANSMUSI KOTA PALEMBANG TERHADAP KEPUASAAN MASYARAKAT PADA MASA PANDEMI COVID-19. S-1 thesis, 021008 universitas tridinanti palembang.

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Abstract

Teman Bus (BTS) is a light rail mass transportation mode that is expected to make the transfer of private vehicle use to users of mass transportation to reduce congestion, especially in the city of Palembang. Services and facilities will be one of the supporters in the use of mass transportation. This study aims to analyse the characteristics of BTS users and the level of satisfaction of BTS passengers and classify the parameters into 4 quadrants. Method the sampling technique used by the researcher is accidental sampling. Processing and analysing data with Validty test, Satisfaction, Importance Performance Analysis (IPA). From the results of the analysis, the average level of satisfaction and interest of the Palembang BTS passengers is very satisfied and important, both from physical factors, reliability, responsiveness, assurance and empathy. The groups of satisfaction nd importance parameters with the priorty maintained are cleanliness, seat comfort, friendliness and courtesy of officers and the presence of security, users get a sense of security, availability of facilities for people with disabilities and facilities for breastfreeding mothers. For low priorites, namely the ease of getting on and off the BTS for people with disabilities, waiting time and accuracy of the LRt schedule, BTS fares, easy access to stations, the speed with which employees respond to complaints from BTS users. Keywords: Mode of Transportation, BTS, Services, Palembang

Item Type:	Thesis (S-1)
Subjects:	T Technology > TA Engineering (General). Civil engineering (General)
Depositing User:	tn or ms windra saputra
Date Deposited:	25 Apr 2022 03:42
Last Modified:	25 Apr 2022 03:42
URI:	http://repository.univ-tridinanti.ac.id/id/eprint/5103

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