PENGARUH BEBAN KERJA, MOTIVASI KERJA, KEPUASAN KERJA TERHADAP KINERJA KARYAWAN PT. PEGADAIAN CABANG KENTEN PALEMBANG

AMALIYA, NANDITA (2026) PENGARUH BEBAN KERJA, MOTIVASI KERJA, KEPUASAN KERJA TERHADAP KINERJA KARYAWAN PT. PEGADAIAN CABANG KENTEN PALEMBANG. S-1 thesis, 021008 Universitas Tridinanti.

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Abstract

ABstrak NANDITA AMALIYA, Pengaruh Beban Kerja, Motivasi Kerja, dan Kepuasan Kerja terhadap Kinerja Karyawan pada PT. Pegadaian Cabang Kenten Palembang. Kinerja karyawan merupakan faktor penting dalam keberhasilan PT. Pegadaian karena berhubungan langsung dengan kualitas pelayanan kepada nasabah, efektivitas operasional perusahaan, serta pencapaian tujuan organisasi. Penelitian ini bertujuan untuk mengetahui pengaruh beban kerja, motivasi kerja, dan kepuasan kerja terhadap kinerja karyawan pada PT. pegadaian cabang kenten Palembang. Metode penelitian yang digunakan adalah metode kuantitatif dengan pendekatan deskriptif. Data diperoleh melalui penyebaran kuesioner kepada karyawan PT. pegadaian cabang kenten palembang dan dianalisis menggunakan uji regresi linier berganda. Hasil penelitian menunjukkan bahwa secara parsial, variabel beban kerja tidak berpengaruh signifikan terhadap kinerja karyawan dengan nilai signifikansi 0,296 > 0,05. Motivasi kerja berpengaruh signifikan terhadap kinerja karyawan dengan nilai signifikansi 0,009 < 0,05. Variabel kepuasan kerja berpengaruh signifikan terhadap kinerja karyawan dengan nilai signifikansi 0,020 < 0,05. Secara simultan, ketiga variabel berpengaruh signifikan terhadap kinerja karyawan dengan nilai signifikansi 0,000 < 0,05. Nilai Adjusted R Square sebesar 0,706 ini berarti berkonstribusi variabel independen mempengaruhi variabel dependen (kinerja karyawan) sebesar 70,6% sedangkan sisa nya sebesar 29,4% dipengaruhi variabel lain diluar model. Dengan demikian, dapat disimpulkan bahwa beban kerja, motivasi kerja, dan kepuasan kerja secara bersama-sama memengaruhi kinerja karyawan. Kata Kunci: beban kerja, motivasi kerja, kepuasan kerja, kinerja karyawan. NANDITA AMALIYA, The Effect of Workload, Work Motivation, and Job Satisfaction on Employee Performance at PT. Pegadaian, Kenten Branch, Palembang. Employee performance is a crucial factor in the success of PT. Pegadaian because it is directly related to the quality of customer service, the company's operational effectiveness, and the achievement of organizational goals. This study aims to determine the effect of workload, work motivation, and job satisfaction on employee performance at PT. Pegadaian, Kenten Branch, Palembang. The research method used was quantitative with a descriptive approach. Data were obtained through questionnaires distributed to employees of PT. Pegadaian, Kenten Branch, Palembang and analyzed using multiple linear regression. The results showed that, partially, the workload variable did not significantly influence employee performance with a significance value of 0.296 > 0.05. Work motivation had a significant effect on employee performance with a significance value of 0.009 < 0.05. The job satisfaction variable had a significant effect on employee performance with a significance value of 0.020 < 0.05. Simultaneously, all three variables significantly influenced employee performance, with a significance value of 0.000 < 0.05. The Adjusted R Square value of 0.706 indicates that the independent variables contributed 70.6% to the dependent variable (employee performance), while the remaining 29.4% was influenced by other variables outside the model. Thus, it can be concluded that workload, work motivation, and job satisfaction jointly influence employee performance. Keywords: workload, work motivation, job satisfaction, employee performance

Item Type: Thesis (S-1)
Subjects: H Social Sciences > HC Economic History and Conditions
Divisions: Fakultas Ekonomi > S1 Manajemen
Depositing User: Ny NANDITA AMALIYA
Date Deposited: 14 Aug 2026 02:38
Last Modified: 14 Aug 2026 04:25
URI: http://repository.univ-tridinanti.ac.id/id/eprint/11408

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